Return/Exchange/Refund Policy
Returns/Exchanges/Refunds
We greatly appreciate your business, but due to the type of products we sell, we do not accept returns or exchanges for non-defective items. Please review your order for accuracy before completing. Even though we review every order before it is shipped to ensure the best quality, it is however possible to receive a damaged item. If you think that you have received a damaged item, please feel free to contact us at browneyedcuties3@hotmail.com within 2 business days of receiving your order. We will be glad to exchange any damaged/defective items in your order. All exchanged items must be mailed back, with tracking, within 2 days of your notification.
Order cancelations are highly discouraged, but we understand things happen and changes need to be made so we do allow cancelations but only within 1 hour from placing the order.
In saying all of this, please know that human errors are possible and mistakes happen. If you were sent any incorrect items, please contact me at browneyedcuties3@hotmail.com as soon as possible so that we can work to correct the problem. If the item is out of stock, we will issue a store credit.
All sale items are a FINAL SALE and are not eligible for return.
Shipping is non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please send us an email at browneyedcuties3@hotmail.com and send your item to: 29227 Oakview Bend, Boerne, TX TX 78015, United States.
Shipping
To return your product, you should mail your product to: 29227 Oakview Bend, Boerne, TX TX 78015, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning your item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.